You can set up a custom email domain so email notifications sent from your workspace appear as coming from your own email address.
There are two options - adding a sender address or setting up a custom SMTP server.
What is the difference?
A Sender Address changes the “From” address shown in outgoing emails, while emails are still sent through Kitchen’s infrastructure.
A Custom SMTP server sends emails through your own email provider or server, so delivery is handled entirely by your mail server.
Both options allow you to send emails from your own domain - the difference is which server handles the delivery.
Add sender address
Step 1 - Add email address
Go to Settings → General in your workspace.
Click on the three dots next to Custom Email Domain → Add sender address.
Enter an email address from the domain you want to use for sending (for example, [email protected]), and we’ll send a 6-digit verification code to that address.
The email address must belong to a domain you own, so you can update its DNS settings.
Step 2 - Confirm your email
Enter the 6-digit code you received in the email from Step 1 to confirm your sender address.
If you haven’t received the email, click Resend Code to generate a new one.
Step 3 - Verify the domain in your DNS settings
Sign in to your domain provider (GoDaddy, Cloudflare, Squarespace, etc.).
Open your DNS settings.
Add the following two records:
Record 1
Type: CNAME
Name / Host: kitchen-bounce
Value / Data / Content: pm.mtasv.net
TTL: Auto (or the lowest value available)
Record 2
Type: TXT
Name / Host: Copy the value shown next to “Name” in the modal window in your workspace (for example: 20260125052813pm._domainkey)
Value / Data / Content: Copy the value shown next to “Value” in the same modal window (for example: k=rsa;p=MIGfMA0GCSqGSIb3DQEBAQU...)
TTL: Auto (or the lowest value available)
Common issues and how to resolve them
1. CNAME Name / Host value
Some providers (for example, Squarespace or Cloudflare) require only the subdomain in the Name/Host field of the DNS record.
For example, for the CNAME record, enter kitchen-bounce instead of kitchen-bounce.yourwebsite.com.
The same applies to the TXT record.
2. CNAME proxy settings
If the CNAME record is set to Proxied, change it to DNS only (non-proxied). Otherwise, the verification won’t go through.
How long does verification take?
In most cases, verification takes 5-10 minutes once both DNS records are added. If it doesn’t work immediately, DNS changes can take up to 72 hours to fully propagate, depending on your provider.
Once verified, your workspace will start sending emails from your chosen sender address.
Add a custom SMTP server
Step 1 - Gather required information from your SMTP provider
Before setting it up in Kitchen.co, obtain the following details from your SMTP service provider:
SMTP hostname
Port number
Username
Password
Encryption type
Refer to your SMTP provider’s website and documentation to obtain the correct values.
Using 2FA or app-specific passwords
If your email provider has two-factor authentication (2FA) enabled or restricts direct password access for security reasons, you may need to generate an app-specific password to use in the Password field.
Some providers do not allow your main account password to be used for SMTP connections.
Refer to your provider’s documentation for instructions on generating an app password, if required.
Step 2 - Configure the settings in your Kitchen workspace
Go to Settings → General in your workspace.
Click on the three dots next to Custom Email Domain → Add custom SMTP server.
Enter the required details you gathered in Step 1.
Example configuration:
Host: smtp.example.com
Port: (defined by your SMTP provider)
Username: [email protected]
Password: ************
Encryption:
TLS
SSL
STARTTLS
Sender address: [email protected]
Step 3 - Confirm your email
Enter the 6-digit code you received at the Sender address to confirm it.
If you haven’t received the email, click Resend Code to generate a new one.
How long does verification take?
When setting up a custom SMTP server, there is no additional verification.
Emails will start sending once the SMTP settings are correctly configured and the sender address is confirmed.
Still having trouble? Contact support.